What is the procedure in the event of a complaint or dispute?

2 min

Updated: 23 October 2025

Although we strive for perfection, you may have a complaint about service or a dispute. We take every report seriously. It is critical that complaints are handled discreetly and professionally. Find out what the procedure is here.

Procedure for Complaints and Disputes

Follow these steps to file your complaint with us discreetly and effectively.

1. Contact Our Office Directly

Submit your complaint via our contact page or start the live chat. Describe the situation as objectively and in as much detail as possible. Be sure to include booking details (date, time).

2. Confidential Handling

Your complaint will be handled completely confidentially by the management team only. The escort will not discuss the situation except through management. We guarantee unbiased and discreet handling.

3. The Solution

We will thoroughly investigate the situation and respond with a proposed solution within a reasonable period of time. Our goal is always to achieve a fair and satisfactory outcome for both parties. This process is defined in our Terms and Conditions.

Importance of Feedback

We appreciate your feedback, even if it is critical. It helps us continually improve our service and safety protocols. Do you have a complaint or want to report a dispute? Contact us directly. Or, are you ready to book? Check out the profiles of our available escorts and start the live chat now.

More information: escort service, locations, rates.

Frequently asked questions about discretion & safety

Given the need for discretion, the escort will always act professionally. The appointment can only take place if both parties feel comfortable and privacy rules are fully respected.

This rarely happens. The escort reserves the right to refuse the location if it is considered unsafe or unsuitable, in accordance with our Terms and Conditions. We will then try to arrange an alternative, safe location quickly.

Contact the agency discreetly within 24 hours via live chat. We handle complaints confidentially and impartially in accordance with our terms.

Yes, all our escorts work legally as independent professionals and are screened to ensure safety and reliability.

We have a Zero Tolerance policy. Absolute no-go's are: unsafe sex (without condom), drug use and making recordings without consent.

We work with encrypted servers, delete ID details immediately after verification and share logistical data only on a need-to-know basis. The escort does not know your full identity.