What happens if there is a delay due to traffic or road diversion (Arrival time)?

2 min

Although our escorts always try to be punctual, unforeseen circumstances such as sudden traffic jams, accidents or road diversions can cause delays. It is important to know how we handle these situations and how it affects the booked time.


1. The Booking Clock Only Starts on Arrival. #

The main rule is that your paid booking time does not start until the escort arrives at the agreed location.

  • No Time Loss: You will not lose any of your booked minutes due to delays beyond your or the escort’s fault (such as traffic problems).
  • Full Booking: If you have booked one hour and the escort is 15 minutes late due to traffic jams, you are still entitled to the full 60 minutes of service.

This policy ensures that you always get full value for the service you paid for.

What are the exact rates and what is included?


2. Procedure in case of Escort Delay #

If the escort notices that she will be delayed, we use the following procedure:

  1. Direct Contact: The escort immediately informs the agency of the estimated delay.
  2. You will be Informed: Our customer service team will contact you immediately via the agreed communication method (usually phone or chat) to inform you of the new estimated arrival time.
  3. Quiet Expectation: You are requested to wait quietly in your hotel or residence.

Note: Do not attempt to contact the escort directly if she is delayed. All communication about this is through the agency.

How can I book an escort with Desire Escorts?


3. Extreme and Unacceptable Delays. #

In the rare case of an extreme or unacceptable delay (for example, more than 45-60 minutes), the client has the right to cancel the appointment free of charge.

  • Cancellation: If you cancel due to extreme delay, you will receive a full refund of the deposit (refund).
  • Alternative: We will immediately offer you an alternative, quickly available escort with similar features and service.

What is the policy for refunds in case of cancellation by the escort or the client?


Conclusion

Traffic delays do not affect the total duration of your service; the clock only starts when the escort arrives. In case of unforeseen delays, you will always be notified by us in a timely manner so you know where you stand.

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Bookings & Reservations

  • What happens if I have to cancel?

    For cancellations, we ask that you notify us as soon as possible. A cancellation fee may apply for cancellations within 24 hours before the appointment.

  • Do I need identification to book?

    Yes, this is mandatory. We check your ID strictly for age (minimum 18 years old) and for the safety of our escorts. Your full ID information is never shared with the escort.  

  • What is the minimum age to book an escort?

    The minimum age is strictly 18 years. We abide by Dutch law and require ID verification on every first booking to ensure this.  

  • How do I place my first, discreet booking?

    A booking begins with a discreet chat through our widget. You share the date, duration and your location. After verification and deposit, the appointment is confirmed.

  • Can I cancel or change a booking last-minute?

    Changes are possible, but last-minute cancellations by you will result in the loss of the deposit. This is to compensate for the reserved time.

  • Are all bookings and my identity anonymous?

    Absolutely. Discretion is our highest priority. All communications and data are secure.

  • Do I have to pay a deposit immediately to secure my booking?

    No, a small deposit is not required to guarantee the appointment. 

Geüpdatet op October 23, 2025