Although our escorts always try to be punctual, unforeseen circumstances such as sudden traffic jams, accidents or road diversions can cause delays. It is important to know how we handle these situations and how it affects the booked time.
1. The Booking Clock Only Starts on Arrival. #
The main rule is that your paid booking time does not start until the escort arrives at the agreed location.
- No Time Loss: You will not lose any of your booked minutes due to delays beyond your or the escort’s fault (such as traffic problems).
- Full Booking: If you have booked one hour and the escort is 15 minutes late due to traffic jams, you are still entitled to the full 60 minutes of service.
This policy ensures that you always get full value for the service you paid for.
What are the exact rates and what is included?
2. Procedure in case of Escort Delay #
If the escort notices that she will be delayed, we use the following procedure:
- Direct Contact: The escort immediately informs the agency of the estimated delay.
- You will be Informed: Our customer service team will contact you immediately via the agreed communication method (usually phone or chat) to inform you of the new estimated arrival time.
- Quiet Expectation: You are requested to wait quietly in your hotel or residence.
Note: Do not attempt to contact the escort directly if she is delayed. All communication about this is through the agency.
How can I book an escort with Desire Escorts?
3. Extreme and Unacceptable Delays. #
In the rare case of an extreme or unacceptable delay (for example, more than 45-60 minutes), the client has the right to cancel the appointment free of charge.
- Cancellation: If you cancel due to extreme delay, you will receive a full refund of the deposit (refund).
- Alternative: We will immediately offer you an alternative, quickly available escort with similar features and service.
What is the policy for refunds in case of cancellation by the escort or the client?
Conclusion
Traffic delays do not affect the total duration of your service; the clock only starts when the escort arrives. In case of unforeseen delays, you will always be notified by us in a timely manner so you know where you stand.