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What is the procedure in the event of a complaint or dispute?

1 min

Although we strive for perfection, you may have a complaint about service or a dispute. We take every report seriously. It is critical that complaints are handled discreetly and professionally. Find out what the procedure is here.

Procedure for Complaints and Disputes #

Follow these steps to file your complaint with us discreetly and effectively.

1. Contact Our Office Directly #

Submit your complaint via our contact page or start the live chat. Describe the situation as objectively and in as much detail as possible. Be sure to include booking details (date, time).

2. Confidential Handling #

Your complaint will be handled completely confidentially by the management team only. The escort will not discuss the situation except through management. We guarantee unbiased and discreet handling.

3. The Solution #

We will thoroughly investigate the situation and respond with a proposed solution within a reasonable period of time. Our goal is always to achieve a fair and satisfactory outcome for both parties. This process is defined in our Terms and Conditions.

Importance of Feedback #

We appreciate your feedback, even if it is critical. It helps us continually improve our service and safety protocols.

Do you have a complaint or want to report a dispute? Contact us directly. Or, are you ready to book?
Check out the profiles of our available escorts
 and start the live chat now.

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Discretion & Security

  • How do you guarantee my absolute discretion and anonymity?

    We work with encrypted servers, delete ID data immediately after verification, and share logistical data only on a need-to-know basis. The escort does not know your full identity.  

  • What should I do if I have a complaint or dispute?

    Please contact the Office discreetly within 24 hours via live chat. We handle complaints confidentially and impartially in accordance with our terms and conditions.

  • What happens if the Escort refuses my location (hotel)?

    This rarely happens. However, Escort reserves the right to refuse the location if it is deemed unsafe or unsuitable, in accordance with our Terms and Conditions. We will then attempt to quickly arrange an alternative, safe location.  

  • What are the absolute limits and what is forbidden?

    We operate a Zero Tolerance policy. Absolute no-go’s are: unsafe sex (without a condom), drug use and making recordings without permission.

  • Are all escorts legal and screened?

    Yes, all our escorts work legally as independent professionals and are screened to ensure safety and reliability. 

  • What if I recognize the Escort (or they recognize me)?

    Given the need for discretion, the Escort will always act professionally. The appointment can only take place when both parties are comfortable and privacy rules are fully respected.  

Geüpdatet op October 7, 2025
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